Ordering Guidelines

 

ORDERING GUIDELINES 

 

  1. Browse our website to see our products and designs at www.viviscollectives.com/shop/ or thru our facebook group at www.facebook.com/groups/viviscollectives

  2. Choose, Screenshot or list down the items you wish to order including the size, colors, and quantity 

  3. Check the availability by sending a message to our sales representative on the following channels:

 

Official Facebook Page: 

https://m.me/viviscollectivesofficial 

 


       4. Send us your details such as; 

    • NAME:
    • CONTACT NUMBER: 
    • COMPLETE ADDRESS: 
    • MODE OF PAYMENT: 
    • SHIPPING OR PICK-UP: 
    • SPECIAL INSTRUCTIONS:

 

PAYMENT OPTIONS

Please be advised that we do not accept remittances, For online we only accept bank transfers. No COD or Cash on Delivery.


  • BDO 

  • BPI

  • GCASH 

  • CASH ON PICK-UP

 

SHIPPING OPTIONS

The shipping fee is shouldered by the customer. The final rate will only show once the items have been weighed. 

 

  • AP CARGO 

    • Tuesday, Thursday and Saturday 

    • Cut-off – 2:00PM

  • J&T Express 

    • Tuesday, Thursday and Saturday

    • Cut-off – 2:00PM

  • Shopee Check-out (For shipping purposes only – Items must be paid) 

    • Monday to Friday

    • Cut-off – 2:00PM 

  • DHL (International Shipping) 

    • Wednesday and Friday

    • Cut-off – 11:00AM


PICK-UP OPTIONS 

The customer will be responsible for the booking for pick-up. Following our operational schedule.

  • OFFICE/WAREHOUSE PICK-UP 

    • Pin location: Vivi’s Collectives Head Office 

    • The customer should only book when our customer sales representative advised to.

    • Allowable Warehouse Pick-up Schedule: 

      • Monday to Saturday – 9:30 AM to 12:00 NN & 1:00 PM to 5:30 PM

  • TIANGGE STALL PICK-UP

    • The customer must advise the sales representative at least a day before the scheduled pick-up. Same-day stall pick-up is not allowed. 

    • Allowable Stall Pick-up Schedule: 

      • Monday & Thursday – 11:00 AM to 3:30 PM


 
 
OUR ONLINE CUSTOMER SALES REPRESENTATIVE IS AVAILABLE DURING MONDAY – SATURDAY FROM 9:00 AM to 6:00 PM